6 Guidelines for Governing AI

For the first 10 years of my career, I worked in product management and data analytics by myself. I wrote database queries that pulled numbers out of corporate systems, built statistical models to predict what customers would buy, and shipped data pipelines that moved information between business systems.I built and scaled analytics teams at Best Buy and Target, studying how customers shop and what stores should stock. Today I lead enterprise AI transformation at Lowe’s, the Fortune 100 home improvement retailer.The goal is not to sell artificial intelligence; it is to use it to deliver useful expertise at the moment a customer needs it. In retail and other customer-facing industries, virtual assistants can help people address everyday questions—such as how to repair a leaky faucet—while guiding them toward relevant products, services, or next steps. As these capabilities become more common, technology roles are changing. The work is no longer limited to building AI systems; it