Building Production-Grade LLM Evaluation Pipelines: From Vibes to Metrics

Building Production-Grade LLM Evaluation Pipelines: From Vibes to Metrics How we replaced "looks good to me" with automated evaluation catching 92% of hallucinations before deployment The Problem: Why "Vibe Checks" Fail in Production Three months ago, our team shipped a RAG-based customer support assistant. It worked great in testing — we'd ask it questions, read the answers, and say "yeah, that looks right." Then it hit production. A customer asked about their billing cycle. The assistant confidently cited a policy that didn't exist. Another asked about API rate limits and got numbers from a competitor's documentation. By the time we caught it, 500+ users had seen hallucinated responses. The post-mortem was brutal: we had zero automated evaluation. Our test process was literally "ask 5 questions, read answers, thumbs up." What Production Evaluation Actually Needs Academic benchmarks (MMLU, HellaSwag) don't tell you if your system works for yo